When you provide us with your personal information via our website, we will inform you of how the information will be used. We value your trust in our website and our company. In all cases, your information will be held in strict confidence.
The types of personal information that we collect from you will depend on how you use our website. For example, when applying for a product or service we may collect details such as your name, e-mail address, age, details of your personal preferences, your preferences for receiving commercial e-mail and receiving market research surveys via e-mail. Some of this information is essential for us to be able to accurately identify who is using the service and as such is mandatory.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Any tangible items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.